Your service is chargeable from the day we install and activate your broadband. As soon as your service is live, your billing journey begins.
Your first bill
After your service is activated, we’ll send your first bill by email on the next working day. Like many providers, we bill one month in advance.
Your first payment
We’ll take your first payment by Direct Debit 3 working days after we send your invoice. This will normally become the date we take your payment each month. If your payment date falls on a weekend or bank holiday, the payment will be taken on the next working day.
Your bill
Your bill has two parts: an invoice page and a summary page.
The invoice is the first page. It shows, the total amount payable and how to contact us if you need help.
The summary page gives a full breakdown of your charges, including your package details any discounts and addon services you may have and any further changes that may affect the amount you need to pay.
If you have any queries about your bill, our friendly team are here to help just get in touch.
- Bill page 1.png70 KB
- Bill page 2.png40 KB