Same great service. New name.
Following a company merger in 2025, BeFibre is now part of the Zzoomm family.
Bringing our businesses together allows us to continue investing in great broadband services and give you an even better customer experience.
From 1 July, you’ll notice our communications starting to look a little different. We’ll be using Zzoomm branding, including new colours and the Zzoomm logo, instead of BeFibre branding (goodbye orange and hello pink!).
This change will appear across:
- your bill
- My Account
- emails and customer communications
Frequently Asked Questions
What is changing?
From 1 July 2026, anything we send you will be badged as Zzoomm. From customer emails and communications, to bills, invoices and My Account.
Is there anything I need to do?
No. There’s nothing you need to do. Your broadband and any other services you have with us will continue to work as normal.
Will the BeFibre name disappear completely?
From [INSERT DATE], new broadband sales will move fully to the Zzoomm brand, and you’ll be directed from the BeFibre website to Zzoomm.com
Is my broadband service changing?
No. Your broadband service will continue to work exactly as it does today.
There are no changes to your broadband package, speed, equipment or service.
Is my contract changing?
No. Your contract, pricing and terms and conditions remain unchanged.
Will my monthly bill change?
No. Your pricing and payment setup are staying the same.
The only difference is that your bill will now feature Zzoomm branding.
Once your minimum term ends, your broadband keeps running as normal. If you don’t make any changes, your price will revert to the out‑of‑contract price set out in your agreement.
Will my Direct Debit still work?
Yes. Your Direct Debit will continue as normal and you don’t need to do anything.
Do I need to create a new online account?
No. Your existing My Account login details will continue to work, and you can use it on the Zzoomm website - https://my.zzoomm.com/
Will My Account work differently?
No. My Account will continue to work in the same way.
You may notice some updates to branding and appearance, but how you access and manage your account remains unchanged.
Can I still contact customer services?
Yes. You can still contact our customer service team in the same way you do today. Emails and numbers will redirect to our merged Zzoomm team.
Our teams remain here to help if you need support.
Is my personal information still secure?
Yes. Your personal information continues to be handled securely and in line with our privacy policies.
I still have questions – how can I get help?
Our customer service teams are here visit our contact us page for details.