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Customer Help Centre

Welcome to our new Help Centre for customers. This is our first version, and we’re excited to keep building on it. We’ll continue to review, improve and update the content over time, using the questions and feedback we receive from customers to help make it even more useful. We hope you find it helpful and easy to use.

Billing

When we bill, making payments and managing your account

  • 6 Articles

General

Jargon buster, my Account feature, Gift vouchers / rewards and BeFibre,

  • 5 Articles

Getting in touch

How to get in touch with customer care at Zzoomm

  • 5 Articles

Installation

Information around Zzoomm full fibre installations

  • 3 Articles

Routers

Getting to know your Zzoomm router

  • 2 Articles
  • 2 sections

Switching to Zzoomm

Information about switching to Zzoomm

  • 3 Articles

Troubleshooting

Hints and tips to help you get the most out of your Broadband

  • 5 Articles

Zzoomm broadband add on services

Zzoomm TV, Home Phone, WiFi Extenders & Static IP

  • 3 Articles
  • 1 sections