Slow Wi-fi speeds can be frustrating. Although we provide Fibre to your home , Wi-Fi can be impacted by a number of factors outside of our control, but don't worry we're here to help!
If you're experiencing slow Wi-Fi speeds, follow these fault diagnosis steps:
Check Your Internet Speed
- Use our speed test tool https://zzoomm.com/help/technical/test-your-broadband-speed to measure your current download/upload speeds.
- You can do this in a web browser or download the app for Android and iPhone; and it’ll tell you in just a couple of minutes how quick your connection is. If you use a device connected via Wi-Fi to run the test, you must ensure you stand close to your router and remember that a wi-fi test would generally be slower than a wired/Ethernet test.
Restart Your Router & Modem
- Power cycle both the router and modem by unplugging them for 30 seconds and then plugging them back in.
- Wait a few minutes for the connection to re-establish.
Check for Network Congestion
- Too many connected devices can slow down speeds as the speeds will be shared across those devices.
- Disconnect unused devices or limit bandwidth-heavy activities (e.g., streaming, gaming, large downloads).
Check Your Wi-Fi Signal Strength
- Move closer to the router and see if speeds improve.
Change Wi-Fi Channel & Frequency
- If on 2.4 GHz, switch to 5 GHz for better speeds (if supported).
- Change the WiFi channel in your router settings to avoid interference.
Check for Interference
- Other electronics (microwaves, baby monitors, Bluetooth devices) can interfere with Wi-Fi.
- Try moving your router to a central location, away from interference.
Update Firmware & Drivers
- Check for and install updates for your router firmware.
- Update network adapter drivers on your device.
Test with a Wired Connection
- Connect a device directly to the router via Ethernet.
- If speeds are fine on wired but slow on Wi-Fi, the issue is with the wireless network.
Disable Background Apps & Devices
- Check if background applications (e.g., cloud backups, downloads) are using bandwidth.
- Close unnecessary apps or pause large file transfers.
Reset Router to Factory Settings
- If all else fails, reset your router to factory settings and reconfigure it.
Still having issues? Don’t worry our friendly team is here to help. Simply contact us for more support.