One Touch Switch is an industry-wide process that makes it easier to move your broadband service to a new provider.
If you’re switching to Zzoomm, you only need to contact us. We’ll manage the switch with your current provider and help keep things moving from start to finish.
So how does it all work?
Step 1: Choose your Zzoomm package
- Choose the Zzoomm package that works best for you.
- When you order online, by phone, or with one of our sales agents, we’ll ask if you want to use One Touch Switch.
- We’ll ask for your current provider’s details and which services you want to switch to Zzoomm.
- We’ll check your details through the One Touch Switch Hub. It helps to have your current account reference handy in case we need any extra information.
Step 2: Review and confirm your switch
- Your current provider will contact you with any important information about switching, such as possible service changes or early termination fees.
- We’ll send you your Zzoomm contract and ask you to confirm that you’re happy to go ahead.
- We’ll book your installation date with you.
Step 3: Go live with Zzoomm
- Once your installation is complete, your Zzoomm service will go live and your old broadband service will stop.
- If you’re bringing a landline number with you, it can take up to 12 days from your installation date to transfer. We’ll provide a temporary number until then.
Frequently asked questions
What information do I need to provide?
You’ll need to provide your name, service address, current provider, and the services you want to switch. It’s also useful to have your current account number available in case we need it.
How will I know when my new service is live?
We’ll keep you updated throughout your welcome journey, including your installation details and when your service goes live..
Can I choose my switch date?
Yes. You can choose your preferred switch date, and we’ll do our best to arrange your installation for that date.
What if my switch day changes? Will I lose my service?
If your switch date changes, your old service should continue until your new Zzoomm service is live, so you should not be left without broadband.
Will I be provided with new equipment?
Yes, we will provide you with our Zzoomm router
Can I bring my telephone number with me?
Yes. If you’re switching a landline number, we’ll arrange the transfer as part of the One Touch Switch process. This can take up to 12 days from your installation date, and we’ll provide a temporary number while the transfer completes.
When will I get billed?
Your first Zzoomm bill is created the day after your installation and is due 3 days later. You may also receive a final bill from your current provider once your old service is cancelled, so you could receive two bills in the same month.
Can I switch back to my old provider if I'm not happy?
We hope you’ll love your Zzoomm service, but if you decide to leave, you have a 14-day cooling-off period. To return to your old provider, you’ll need to contact them and follow the One Touch Switch process again.
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