We’re very sorry for your loss. We understand that managing household accounts during a difficult time can feel overwhelming, so we aim to make things as simple and stress‑free as possible.
Below is a guide to help you through the process of notifying us and deciding what you’d like to do with the account.
Let us know about the bereavement
Please contact us by emailing help@zzoomm.com with the following information:
Your details
- Your first name
- Your last name
- Your contact number
- Your email address
- Your relationship to the deceased
Account holder’s details
- Full name of the deceased
- Their account number
- Their full address including post code
- Date of birth of deceased
Provide a copy of the death certificate
To help us formally update the account, we’ll require a copy of the death certificate.
You can attach a scanned copy or a clear photograph directly to your email.
(Please rest assured that all documents are handled securely and with confidentiality.)
Decide what you would like to do with the account
You can choose one of the following options:
Option A – Transfer the Account Into Another Name
If you or someone else living at the property would like to continue using the service:
- Let us know the full name and contact details of the person you’d like the account moved
- We’ll close the old account and open a new one in your name. Details of the account will be confirmed on an email to you.
- There’ll be no impact to the service, and all contract terms will remain the same unless you want to change anything
- You’ll be able to update your payment details in our customer portal once the new account opens or you can call us with the details.
Option B – Close the Account
If the service is no longer needed:
- Tell us that you wish to close the account.
- We’ll arrange the closure and confirm the final steps.
There are no early termination fees in the event of bereavement. We’ll amend the contact address for all further correspondence to the one you provide.
Final bill
If the account is being closed:
- A final bill will be generated and sent to you.
- Any credits, charges, or refunds due will be clearly shown.
- We will send you a package to return all equipment to us
Once the final bill is settled, the account will be fully closed.
We’re here to help
We understand that this is a difficult time, and we’ll do everything we can to make the process straightforward.
If you have any questions, please reach out to us , we’re here to help.
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