Pick your install date
You can select an available install date at the point of sale either online or over the phone with one of our friendly advisors, we'll drop you an email to confirm all the details.
Need to rearrange? Running late? Have to nip out? Let us know as soon as possible on and we'll sort it. We do have Missed Appointment fee which you can avoid just by calling us to rearrange your appointment. Please also let us know if anything has changed at your property that might affect installation, such as building work.
Customer care
Call: 0333 311 9933
Monday to Friday: 8:30am to 6pm
Saturday: 8:30am to 1pm
Email: help@zzoomm.com
Unexpected Changes to your install date
Sometimes there may be changes made by us to your install date. This could be for a number of reasons, sometimes out of our control. Our pre-install checks might identify that we need to do a bit more work than usual to get you onboard due to blockages or damage to the existing telecommunications ducts which might delay the installation.
Rest assured, if there are any delays we will keep you updated and connect you as soon as we possibly can.
Find out more about changes to your install date here
Your Equipment
Check your order email, dependent on your post code your engineer may bring your new router with them ready for the install. If not, your new router will be posted out to you and we'll send you instructions on how to connect to our service.
If you've ordered Home phone service , all you need is your home phone as this plugs directly into your router and in some cases with older handsets you may need a BT to RJ11 adapter. No technical expertise required.
Things to remember
- Let your current internet service provider know that you are swapping service. We always recommend you have an overlap in case the unexpected happens and you need to rearrange the installation date.
- On the day of the installation ensure a decision make is at the property (Someone over the age of 18)
- If you've ordered Home phone the service will go live within 2 working days after your installation and your new number will be sent by email. Please remember If you have requested to bring your number with you it will take approximately 12 days to migrate across once your Broadband service is set up. So please do not cancel your contract with the other provider or you will lose your number. We'll update you throughout the porting process.
Installation day
On the day our engineers will need access for around two hours, to complete all external and internal work. They will give you a call on the day to let you when they are coming.
As with all telecom’s providers, we’ll run one of our full fibre cables into your property and connect you either overhead via a pole, or underground.
Our engineer will chat to you about where you want your equipment.
Make sure you've decided where you want your router as this will have an impact on the wireless signal in your home. The engineer will do what they can to get the router where you want but it isn’t always possible.
The best place to set up your router is in a central, unobstructed location to ensure your home Wi-Fi network has a strong signal anywhere in your house. Moving your router even just a few feet might save you from connection problems – and allow you to get the most out of your broadband subscription.
To get your router in the best position:
- Put it in a central location in your home
- Minimise obstructions
- Elevate it off the floor
- Keep it away from other electronics
- Avoid reflective surfaces
The Install
Step 1- We’ll attach our CSP (Consumer splice point) to the outside of your property. Usually at an existing entry point (unless you want it somewhere else and it’s possible)
Step 2- We will install your ONT (Optical Network Terminal) to your internal wall. This will be installed to the nearest power supply socket to the external cable.
Just to make you aware our engineers will need to drill a hole through the wall to enable us to connect the two. If you live in a rental property please make sure you get your landlord's permission for us to drill a hole.
Step 3- All that's needed now is to connect the ONT to the router.
Final checks
Our engineers will check the connection prior to leaving the property - if the network is all working then all it requires is your router to be plugged in.
You’ll then need to set up a password to get all your devices connected!