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Channels

Why can't I stream all Freeview channels over the internet?

Freely is the next generation of free TV, allowing you to watch live programmes from the UK’s...

Why can't I pause some live TV programmes?

On your Zzoomm Puck, the ability to pause a live TV programme depends on how the specific con...

What should I do if I need additional support for Freely?

If you encounter a problem while watching a Freely channel, using the Freely TV Guide, or bro...

What is Freely?

Freely is a new service that delivers all of your favourite live and on-demand channels to yo...

What is Channels+?

An extensive library of over 140 streaming channels, all delivered over the internet, and are...

What can I do within the Freely TV Guide?

The Freely TV Guide is your central hub for watching live, free-to-air channels broadcast ove...

My Freely channels are not working, what should I do?

If you are having trouble watching any of your live channels via Freely, the problem is almos...

I can't find a specific channel in the "Channels+" section.

1. Verify the Channel is part of the lineupThe Channels+ section contains a curated selection...

How do I save programmes from Freely channels?

You can easily keep track of shows you want to watch later using the My List feature. This sa...

How do I receive the latest Freely channels?

The Automatic Update ProcessYour Zzoomm Puck is constantly connected to the Freely service vi...

How do I go back to the live Freely channel from catchup?

When you are watching a show in a catch-up app (BBC iPlayer, ITVX, Channel 4, Channel 5, etc....

Does Freely offer accessibility features?

Yes! Freely support a range of services that make watching TV more accessible. Visit this lin...

Do I need to record shows?

No, with the Freely service on your Zzoomm Puck, the need to manually record programmes has l...

Do I need an aerial?

Forget the aerial! With our service, you get everything you need over your broadband connecti...

Channels keep buffering, what should I do?

1. Restart your Router and Modem                This is the most common fix for most internet...

Can I watch content in 4K/UHD?

Yes, you can watch content in 4K Ultra HD (UHD) quality if you have a compatible 4K TV and a ...

Can I set programme reminders?

At the moment, you cannot set reminders for live TV directly through the main Freely TV Guide...

Can I continue watching on another device?

The Continue Watching feature lets you jump straight back into a show you didn't finish.     ...