My Freely channels are not working, what should I do?

If you are having trouble watching any of your live channels via Freely, the problem is almost always related to your internet connection or software.

Step 1: Check for Errors and Known Issues

Error Code: Did an error code (e.g., ETV104) appear on screen? Visit the Freely Error Code Checker on their website for an immediate diagnosis.

Known Issues: Visit the Freely website for any updates or alerts regarding current problems that might be affecting a specific channel or region.

Step 2: Troubleshoot Your Connection

Speed Check: To watch live TV reliably, Freely recommends a minimum internet speed of 10Mbps. Use a phone or computer to run a speed test (e.g., at fast.com).

Power Cycle: Unplug your router and your Zzoomm Puck from the wall. Wait for five minutes, and then plug them back in. This simple step often resolves most issues.

Step 3: Software Update

Update Software: Ensure your TV's system software and the Freely app itself are fully up to date via Settings > Help > 'Update Services'.

Step 4: Reinstall Freely

Uninstall and Install Freely: You can find these options within Settings > Freely > 'Uninstall Services' and 'Install Services'.