If you are having trouble with the ad-supported Channels+ section, here are the steps you can take to fix the problem.
- Check for a strong internet connection
Like all streaming services, Channels+ requires a stable internet connection. If you are experiencing buffering, please follow the steps in our 'How do I fix buffering and/or poor picture quality?' article.
- Check parental controls
It's possible that the channel you're looking for has been blocked by your parental control settings.
Go to Settings > Parental Controls.
Enter your PIN and check if any channels have been blocked or restricted.
- The channel may be temporarily offline
As these channels are streamed from various providers, a channel may be temporarily unavailable due to a technical issue on their end. If you have followed the above steps and the channel is still not working, try again later.