Can’t watch your fave shows on demand? Don’t despair! Follow our steps in order until you get the problem sorted.
Get an error code?
Did your puck give you an error code when trying to view on demand content? Use our Error Code Checker to find out what the issue was and the best way to sort it.
Check for known issues
Visit our updates and alerts for info on any known channel problems. If you spot your issue, please follow the advice.
For further guidance, please visit this link.